Delivery
Ottercreek Woodworks products are either handcrafted when you order or produced in limited quantities, and shipped directly from our woodshop. Delivery times and shipping costs vary depending on your location. This information can all be found at checkout, after you enter your shipping address.
Your order will be processed and shipped within 1-3 business days once your product order is confirmed. An email confirmation is sent once your package has been shipped with your courier and tracking information.
Your order is shipped by Couriers Plus and their affiliates, which can take up to 2-9 business days depending on where you live. Sometimes couriers run behind and it can take longer. We always send your tracking information to you so you can track where your package is. Please note that shipping can be delayed during high peak times such as the holiday season.
RATES
CANADA
STANDARD FLAT RATE
Canadian Provinces – 2 to 6 business days – $15 per order
Canadian Territories – 3 to 9 business days – $30 per order
*Please note: There is an additional shipping charge for orders over 10lbs.
USA
STANDARD FLAT RATE
USA – 7 to 14 business days – $50 per order
*Please note: There may be an additional shipping charge for large/heavy orders.
Our Policies
Ottercreek Woodworks takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.
While there are many things we do to mitigate the risk of shipping around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of our shipping couriers. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
Ottercreek Woodworks is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. Ottercreek Woodworks is not responsible for delays in transit due to busy peak season orders, high package volume (especially during holidays) or other uncontrollable events, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $25 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Ottercreek Woodworks is not responsible for delays in transit caused by address modification.
There are no returns, refunds or cancellations allowed on any orders that have shipped.